Frequently Asked Questions

The section gives answers to some commonly asked questions.

Why can't I find my labels in the list of labels available?

When selecting a label type from the Home screen, only labels that are compatible with the currently selected label printer are displayed.

When selecting a labels from within a label application, only labels that are compatible with that label type are displayed.
Why did the selected label type change when I opened my previously saved label file? The label information is saved with saved label files. When you open a saved label file, and if the label is compatible with the selected label printer, the currently selected label type is changed to previously used label type for that label.
Why can't I save a template that I customized as a template file? The pre-designed templates cannot be customized and then saved as a template. You can save the customized templates as a label file and then reuse that label file for future labels.
Why do some label applications have a warning icon on them?

This can happen for two reasons:

  • The selected label printer is not compatible with this label application. For example, Safety labels can only be printed on an XTL 500 label maker. Change the selected label printer to open that label application.

  • Certain labels can only be printed on specific label types. If the selected label type is not compatible with a label application, the warning icon appears. You can still open the label application, but you will be prompted to change the selected label type before continuing.

    You do not need to have a compatible label type inserted in the printer to create a label, but you will have to change the labels to print the label.
Why is the text being truncated on the label? The font point size is too large to fit on the label. Reduce the point size until the warnings disappear on the label preview. You can also click Auto fit to automatically resize the font to fit on the label.
Why can't I adjust the margins on the label to print closer to the edge of the label? The label has an unprintable area on the top and bottom edge, and the trailing edge as the label exits from the printer. You cannot adjust these margins. On some label types you can adjust the leading edge margin by deselecting the Match leader and trailer length property.
Why did my image get distorted when I changed the label width (or length)? On some label types, the image is automatically sized to fit the label when you change the label dimensions. You can restore the image's aspect ratio by selecting from the Image Formatting toolbar.

See Also

Finding Errors

Printing Errors

How Do I ...

 

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