Printing Errors

The following provides solutions to some common errors that will occur while printing from DYMO ID software:

Message Solution
Label maker not connected The label maker you are trying to print to is not connected. Connect the label maker to your computer.
Cover is open The label cartridge cover is open. Close the label cartridge cover to continue printing.
Label cartridge is missing No label cartridge is found in the label maker. Insert a label cartridge.
Label cartridge not recognized Make sure that the label cartridge is compatible with the label maker and is inserted correctly.
Label application – cartridge mismatch

This error can occur for several reasons:

  • The label cartridge in the label maker is not appropriate for the label application you are trying to use. See Label Cartridge Selection.
  • The label you are trying to print cannot be printed on this label cartridge. See Selecting Labels.
  • The label cartridge in the label maker does not match the label you are trying to print. In this case, you can continue printing but the results may not match the label you see in the label editor.
No cutter present The cutter mechanism in the label maker is missing. Make sure the cutter mechanism is inserted properly. See Cleaning the Cutter Blade in the label maker's user guide for instructions on removing and replacing the cutter mechanism.
Errors found on label Errors were found on the label you are editing. Click Fix errors to locate and resolve the errors before printing. See Finding Errors.
Cutter jam

The cutter blade is not operating properly. See the Cleaning the Cutter Blade in the label maker's user guide for instructions on removing and replacing the cutter mechanism.
Label jam The labels are not feeding properly in the label maker. Remove and reinsert the label cartridge.
Label maker overheated The label maker's motor has overheated. Wait for a few moments until the label maker cools down to resume printing.
Error An error message with no explanation means a problem with the label maker has been detected but no further information can be supplied. Turn the label maker off and on again. If this does not solve the problem, contact Customer Support at www.dymo.com.

See Also

Finding Errors

Viewing the Status of Your XTL Label Maker

Frequently Asked Questions

 

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