Troubleshooting

• Make sure the label maker power is turned on.
• Make sure the label maker is within approximately 30 feet (10 meters) of your mobile device.
• Make sure the label maker is paired in your device’s settings.
• Close DYMO Connect and restart the app.

• Make sure the label maker power is turned on.
• Make sure the label maker is within approximately 30 feet (10 meters) of your mobile device.

• Unpair the label maker from your mobile device and then pair again

  iOS: Tap DYMO ML xxxx and tap Forget this device.

  Android: Tap DYMO ML xxxx and tap Unpair.

Your label maker lost the connection to your mobile device.

1. Make sure the label maker is turned on and discoverable.

2. Make sure the label maker is within approximately 30 feet (10 meters) of your mobile device.

3. Tap .
4. Tap Reconnect.

Perform a hard restart of the label maker.

1. Turn off the label maker.
2. Disconnect the power adapter and remove the battery.
3. Reinsert the battery and reconnect the power adapter.
4. Turn the label maker on.

• Make sure the label maker is within range of your mobile device and that there are no obstructions between the two devices.
• Make sure the label maker is away from other wireless devices (including but not limited to microwave ovens, cordless phones, fluorescent lights, wireless video cameras, outdoor microwave links, wireless game controllers, and Zigbee devices) which may cause interference during printing.
• Make sure no other Bluetooth connections are active that could cause interference while printing to the label maker, such as streaming audio to Bluetooth speakers, voice call on a Bluetooth headset, and so on.

1. Turn off the printer.
2. Remove the label cassette.
3. Clear the label path of any label material.
4. Make sure the tape and ribbon are taut across the mouth of the label cassette and that the tape passes between the label guides. If necessary, turn the ribbon rewind spool clockwise to tighten the ribbon.

1. Turn off the printer.
2. Remove the label cassette.
3. Clear the label path of any label material.
4. Insert the label cassette and try printing again.

If the problem persists, try cleaning the cutter blade.

1. Press and then pull up to open the side cover of the label maker.
2. Remove the label cassette.
3. Make sure the label maker is turned on and paired to the mobile device running DYMO Connect.
4. Open DYMO Connect and tap .

5. Tap Cutter cleaning and then Expose cutter blade.

   The cutter blade will advance into a position where you can clean both sides.

6. Use a cotton ball and alcohol to clean both sides of the blade.

   CAUTION: The cutter blade is extremely sharp. Use caution when cleaning.

7. After cleaning the blade, tap Hide cutter blade in DYMO Connect.