Troubleshooting

DYMO LetraTag Connect works with the DYMO LetraTag 200B label maker and DYMO LT labels.

• Make sure the label maker is turned on and the batteries are not discharged.
• Make sure Bluetooth is enabled on your mobile device.

• Make sure the label maker is within approximately 30 feet (10 meters) of your mobile device.

• Close DYMO LetraTag Connect and restart the app.

• Make sure the label maker is within range of your mobile device and that there are no obstructions between the two devices.
• Make sure the label maker is away from other wireless devices (including but not limited to microwave ovens, cordless phones, fluorescent lights, wireless video cameras, outdoor microwave links, wireless game controllers, and Zigbee devices) which may cause interference during printing.
• Make sure no other Bluetooth connections are active that could cause interference while printing to the label maker, such as streaming audio to Bluetooth speakers, voice call on a Bluetooth headset, and so on.

• Make sure the label cassette is pressed firmly into position, until you hear a click.

1. Turn off the printer.
2. Remove the label cassette.
3. Clear the label path of any label material.
4. Make sure the tape is taut across the mouth of the label cassette and that the tape passes between the label guides.

1. Turn off the printer.
2. Remove the label cassette.
3. Clear the label path of any label material.
4. Insert the label cassette and try printing again.

If the problem persists, try cleaning the cutter blade.

1. Pull up to open the cover of the label maker.
2. Remove the label cassette.

3. Dampen a cotton ball with alcohol.

4. Place the tip of a ball-point pen or pencil on the black post as shown, and press the post down.

5. While holding down the post, press and hold the cutter button to expose the cutter blade.

6. Release the post and clean both sides of the blade with the cotton ball.

   CAUTION: The cutter blade is extremely sharp. Use caution when cleaning.

7. Release the cutter button.

8. After cleaning the blade, press and release the cutter button to return the cutter blade to the home position.